FAQs
What types of products does Petology offer?
Petology specializes in innovative pet care solutions, primarily focusing on automatic feeding devices such as the PetFeast Automatic Dispenser. This product allows pet owners to schedule and monitor their pets' meals remotely through a user-friendly application.
How does the PetFeast Automatic Dispenser work?
The PetFeast Automatic Dispenser operates via a mobile application that enables pet owners to customize feeding schedules and portion sizes. It is designed for cordless convenience, ensuring a hassle-free feeding experience for both pets and their owners.
What are the benefits of using an automatic pet feeder?
Automatic pet feeders, like the PetFeast, provide numerous benefits, including the ability to maintain a consistent feeding schedule, control portion sizes, and reduce the stress associated with meal times. Studies indicate that consistent feeding can contribute to better health and weight management in pets.
What is the shipping policy for Petology products?
All orders are typically shipped within 24 to 48 hours using carriers such as DHL eCommerce, USPS, or ePacket, depending on the customer's location. The expected delivery time frame is between 3 to 8 business days, although items may arrive sooner.
What is the return policy for Petology products?
Petology has a 7-day return policy, allowing customers to request a return within this timeframe. To be eligible for a return, items must be in their original condition, unworn or unused, with tags attached. Customers are encouraged to contact Petology for return instructions.
Are there any exceptions to the return policy?
Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, sale items and gift cards cannot be returned. Customers should reach out to Petology for any specific inquiries regarding their items.
How can I track my order?
All orders shipped from Petology come with a tracking number, allowing customers to monitor their package's journey from dispatch to delivery. Tracking information will be provided via email once the order has been shipped.
What should I do if my item is damaged or defective?
Customers are advised to inspect their orders upon receipt. If an item is found to be defective or damaged, it is important to contact Petology immediately to evaluate the issue and determine the appropriate resolution.
Can I exchange my product for a different one?
The most efficient way to obtain a different product is to return the original item and, once the return is accepted, make a separate purchase for the desired item. This process ensures that customers receive the correct product in a timely manner.
What We Do
At Petology, we treat every pet like family. We understand that pets are more than just animals; they're companions who provide us unconditional love and joy. Our mission? To offer pet owners high-quality products and extraordinary service, making sure your furry friends live comfortably and happily. We're thrilled to have you as part of our community, supporting the welfare of pets everywhere. At Petology, we're driven by a love for pets and a commitment to making their lives better. We believe that every pet deserves the best care possible, and we're dedicated to helping you provide that.
Why We Started
As pet owners ourselves, we know how hard it can be to balance work, life, and furry friendships. That's why we set out to find a solution that would make feeding time a breeze. After months of research and testing, we fell in love with the PetFeast Automatic Dispenser. We're not just selling a product – we're sharing a game-changer. The PetFeast has genuinely improved our lives and the lives of our pets. We're talking less stress, more free time, and happier, healthier fur babies.